You must send us an email to hello@colo.pt stating that you wish to return or exchange an item so that we can share the return address with you and reserve the item you wish to exchange for.

Once we receive the items and confirm that they are in perfect condition, we will send you the new ones (at no additional cost) or issue a refund.

Refunds will be made to the same payment method.

The cost of returning or exchanging the item is the responsibility of the customer. However, in the case of an exchange, the shipping of the new item will be covered by COLO.

For items to be accepted for exchange, the following conditions must be met:

• The products and their packaging must be in new condition, undamaged, with all accessories, labels and manuals intact, without signs of use, in their original packaging and sealed (if applicable).
• In the event of a return or cancellation of the order, the amount paid for the products will be refunded within a maximum period of 14 days, counting from the day the return is received by COLO, using the same payment method used at the time of purchase.
• In case of exchange or return, the costs of shipping the product to our address will be borne by the customer.
• If the reason for the return is our responsibility (e.g., a defective or incorrect item), we will collect the item from the delivery address using a courier service, free of charge. If the reason is otherwise, the return cost will be borne by the customer.
• Products and invoices must be sent via courier to the address you provide when you contact us by email. COLO cannot collect them from any other address or institution (e.g., CTT or pick-up points).
• COLO assumes no responsibility in the event of loss of an item sent by the customer, nor for the conditions in which it is delivered by the carrier. If the item sent by the customer suffers any type of damage during transport, the carrier will be held liable.