Welcome to COLO’s online store! It’s a pleasure to welcome you!

The COLO company operates through the website www.colo.pt, on behalf of Bárbara Beatriz Henriques Atanázio Unipessoal Lda, with tax number 256471410, located at Rua Almada Negreiros nº18 4ºesq. Loures — Portugal, hereinafter referred to as COLO.

COLO’s service consists of making available and supplying a set of articles, in order to allow the User, who is assigned the status of customer, to order and purchase the products presented therein online.

TERMS AND CONDITIONS OF PURCHASE

Access to and use of the website www.colo.pt grants the visitor the status of User and implies their full, unreserved acceptance of these Terms and Conditions of Use.

TERMS AND CONDITIONS OF PURCHASE

Access to and use of the website www.colo.pt grants the visitor the status of User and implies full and unreserved acceptance of these Terms and Conditions of Use.

We recommend that you carefully and periodically read the Terms and Conditions and our Privacy Policy before using the website www.colo.pt. If you do not accept, in part or in full, any of the conditions stipulated, you should not make purchases on the website www.colo.pt. If you access the website www.colo.pt, you are committing yourself and taking responsibility for respecting the conditions set out on this page and in the Privacy Policy.

By placing an order through this Website, you are accepting these Terms and Conditions.

COLO may change the provisions of its Conditions of Use without prior notice. It is the User’s responsibility to read these Conditions periodically, since the Conditions in force at the time of use of the website www.colo.pt are those that will always be applicable.

The User may contact us via the following email address: hello@colo.pt, to clarify any questions about the Conditions or the Data Protection Policy.

CONDITIONS OF USE

Colo is a registered online store, and the service provided is the responsibility of COLO. The Intellectual Property rights, including its content, domain, images, sound, software and other content on the website www.colo.pt, belong to COLO or have been granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by COLO.

The User is responsible for using this website in accordance with the provisions of the law, refraining from any illegal or immoral activity, or that violates best practices or third party rights.

No part of the website may be used or distributed for commercial purposes, nor may it be disregarded or used in any essay or publication, regardless of the format, and especially may it not be transferred to another website(s). By allowing access to its website, COLO does not grant its users any rights or licenses.

The User undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights. COLO shall not be held liable for any improper use of such products.

By using this Website and placing orders through it, the User undertakes to:

1. Use this Website only to make legally valid enquiries and orders.
2. Do not place any false or fraudulent orders. If we reasonably believe that an order of this nature has been placed, we will be authorised to cancel it and inform the competent authorities.
3. Provide us with your email address, postal address and/or other contact details in a true and accurate manner. You agree that this information may be used to contact you if necessary (see our Privacy Policy).

You will not be able to place your order if you do not provide all the required information.

By placing an order with COLO, you declare that you are over 18 years of age and are legally entitled to enter into contracts.

In cases of improper use of the website and regardless of the applicable legal procedure, COLO reserves the right to, in particular, cancel the user’s registration, remove orders, as well as any other type of content. COLO’s service consists of making available and providing a set of products and/or services, in order to allow the User, who is assigned the status of customer, to order and purchase the products presented therein online.

PRODUCT AND PRICE INFORMATION

The prices provided by COLO are in EURO and include the applicable tax (VAT) at the legal rate in force at the time of purchase. Any change to said tax will have an immediate impact on the prices charged by the brand. However, COLO reserves the right to change its prices at any time, and items may be available for limited periods of time established by the brand.

The prices shown already include the price of the item with the applicable VAT and taxes.

The price of the products will be as indicated on our website www.colo.pt, except in the case of an obvious error. Although we try to ensure that the prices indicated on our website are correct, errors may occur. If we detect an error in the price of any of the products ordered, the User will be informed as soon as possible of the error and will have the option of confirming the order at the correct price or cancelling it. If we are unable to contact the User, we will consider the order as cancelled and will refund the full amount paid by the User.

Shipping costs are the responsibility of the User, unless otherwise indicated by the brand. Considering that COLO is responsible for a range of items, please remember that labelling is not error-free. In cases where errors are detected during the order processing process, the buyer is free to reconfirm their order at the correct price or cancel it.

All product orders are subject to availability. In the event of difficulties in supplying products, or if they are out of stock, we will inform you immediately of their unavailability. We will refund the full amount paid by the User within 30 days.

RIGHT TO NOT ACCEPT THE ORDER OR CANCEL THE PURCHASE

COLO reserves the right not to accept the order or to cancel the purchase if it finds that the appropriate conditions for carrying it out do not exist. Such as:

– Unavailability of the product (we will refund your money);

– Incorrect billing information;

– If the order is flagged and classified as incorrect or susceptible to fraud;

– If the payment transfer is not received within 5 days after acceptance of the order;

– In the event of an error on our part in quoting the price of the item;

– If delivery is not possible to the address provided

All orders submitted by the User are subject to acceptance by COLO.

PURCHASE PROCESS

The items available at COLO are only available for delivery in Portugal.

The purchasing process with COLO is as follows:

Once the User has selected all the items they wish to purchase, they will be added to their shopping cart, and the next step will be to complete the order and make the payment. To do so, the User must follow the steps of the purchasing process, filling in or verifying the information requested at each step. During the purchasing process, and before payment, the User may modify the order details.

In the case of a registered User, a record of all orders placed will be available in the “My Account” area.

PAYMENT METHOD

Users can choose their preferred payment method from the following options: Visa or Mastercard Credit Cards, MBWay or Multibanco Reference.

Multibanco Reference: If you choose this method, you will receive a reference to make the payment. After receiving the reference, if you do not make the payment within 24 hours, the order will be automatically cancelled.

MBWay: The customer must access their application and authorise the payment.

The payment process is done securely through our partner IfThenPay.

CUSTOMER SUPPORT

COLO will answer any questions you may have and/or respond to any requests for information sent to the following email address: hello@colo.pt.

All e-commerce articles and services are available only to end consumers.

RESPONSIBILITY

COLO is not responsible for any viruses or other elements similar to its website, present in electronic documents and/or files stored on your computer.

RESERVATION OF PROPERTY

All Products remain the property of COLO until you have paid in full all amounts due under the contract, including payment of the costs associated with delivery of the Products. You may not sell, dispose of or encumber any Product until full ownership of the Product has passed to you.

PRODUCTS – QUALITY AND GUARANTEE

The Products offered for sale on www.colo.pt may not correspond exactly to the actual product, with regard to the image and color presented, especially due to the internet browser and monitors used.

We emphasize the importance of washing and maintenance described in the products and on this Website. COLO will not be responsible for any damage resulting from improper handling of the products.

COMPLAINTS

The User may submit a complaint regarding any issue, act, information or service provided by COLO via the email address hello@colo.pt or through the Complaints Book

FREE RESOLUTION

The User has the right to terminate the contract within 14 days from the date of conclusion of the contract.

If the User wishes to terminate the contract, he/she may do so by sending an email to hello@colo.pt or by filling in the contact form available on the COLO website. If the contract is terminated within the legal period, in addition to returning the product, COLO shall refund the amount paid within a maximum period of 14 days after receipt of the returned order accompanied by the purchase invoice and proof of payment.

The refund will be made using the same payment method used by the User for the initial payment, except in situations of express agreement and in which the User does not incur any costs as a result of the refund.

Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.

LAW AND COURT

The above conditions are governed by Portuguese law. Any dispute arising in relation to COLO, these general conditions, including their validity, use of the website or any purchase made will be resolved by Portuguese law and courts, in accordance with Decree-Law No. 24/2014, of 14 February, with express waiver of any other law or courts. For more information, please consult the Consumer Portal.